Terms & Conditions

Terms & Conditions of KUMPULAN SAINTIFIK F.E. SDN BHD ("KSFE" or the "Company")

These Terms and Conditions govern your purchase of Goods from KUMPULAN SAINTIFIK F.E. SDN BHD through its online store at www.ksfe.com.my. By using KSFE Online Store, you AGREE to be bound by its CONDITIONS OF USE (as set out below), LEGAL POLICY, PRIVACY and all disclaimers and terms and conditions that appear anywhere on KSFE Online Store. Only registered customers are able to place orders through KSFE Online Store. Guest shoppers may only browse but cannot place orders. Tampering with the site, misrepresenting the identity of a user, using buying agents or conduction fraudulent activities on the site are prohibited.


In these terms and conditions, “we”, “our” and “us” means KSFE and “you” means the person, firm or corporation purchasing the Goods indicated in your Sales Order. Unless the context requires otherwise, words spelt with initial capitalized letters are defined terms and shall bear the meanings set out in these terms and conditions. Except to the extent that the subject matter or context may otherwise require in these terms and conditions,

(i)         Expressions including the singular may indicate the plural and vice versa;

(ii)        Expressions indicating any particular gender may indicate all other genders and;

(iii)       Expressions indicating bodies corporate may also indicate natural persons and vice versa.


Defined Terms

  • In these terms and conditions:-

“Acknowledgement” means our email acknowledgement of receipt of your Sales Order;

 “Agreement” means these terms and conditions together with your Sales Order and the Sales Confirmation;

 “Goods” means any product listed on KSFE Online Store and for the purposes of these terms and conditions, include services;

 “Invoice” means the invoice issued by us to you showing the price of your Goods and which your proof of purchase is;

 “Price” means the price ascribed to any Goods as set out in KSFE Online Store or as intended by KSFE to be set out in KSFE Online Store, as appropriate;

 “Sales Order” means the electronic purchase you made on KSFE Online Store.


1. Registration

1.1. User ID

Registration is simple and done only by individual customer. The customer must provide a unique email and password; thereafter a unique identification will be given for each shopper and helps us trace all orders in cases where there are queries or problems.

1.2. Age Restriction

Customers must be over 18 years of age and to ensure all details provided during registration or any other times are correct and complete. Any changes to details provided during registration must be updated via our website.

1.3. Account Password

You will be asked to provide a password upon registration. This password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted with your user ID.


2. Payment

2.1. Sales Order

All Sales Orders submitted to KSFE through KSFE Online Store are subjected to our acceptance. Sales Order acceptance and the completion of the contract between you and KSFE will take place on the dispatch to you of the purchased Goods, and until that time we reserve the right to reject your Sales Order. KSFE shall be entitled to cancel or terminate the obligations to fulfill any Sales Order, for any reason whatsoever even after a Sales Order is confirmed by, and paid for by the customer, with or without notice and we shall not be liable to any party for such termination or cancellation. In such event, we shall refund to the customer the price of the Goods purchased.

2.2. Payment Terms

  •  Unless otherwise stated, all Prices quoted are inclusive of goods and services tax (GST) at the summary order.
  •  Unless otherwise stated, all payments to be made through KSFE Online Store shall be made using MOLpay (where you are the cardholder of that card, bank account holder) or as we may from time to time allow so and shall be made in accordance with such procedures as we may from time to time specify.

 You may also pay for your order via offline bank in to our bank account:

 Account Holder Name       : KUMPULAN SAINTIFIK F.E. SDN BHD

 Bank Name                       : Public Bank Berhad

 Bank Account                    : 3088744532 


3. Delivery & Collection Conditions

3.1. Delivery 

  • Deliveries are available in Malaysia only at this moment.
  • We will charge the courier charges accordingly to your location.
  • There will be no delivery on Saturday, Sundays and Public Holidays. Orders received on Saturday, Sundays and Public Holidays will be treated as orders received the next working day.
  • All delivery timings are subjected to availability. Whilst we try our best to ensure Special Instructions from Customers are followed, we reserve the right not to fulfill any special requests. Charges by our logistics partner will be computed based on the purchase amount.
  • Deliveries are made on the assumption that customers or their representatives will be available to receive their purchases. Should there be any unforeseen circumstances which the customer cannot be present to receive the Goods in the requested window, an additional delivery charge of RM20.00 will be charged for re-delivery.
  • KSFE deliver your purchases right to your doorstep. Upon delivery, please check to ensure that the total number of packages (including cartons and plastic bags) received is as indicated on the invoice before acknowledging the delivery. Should there be any discrepancy, please inform the delivery personnel immediately and inform us via email. KSFE will not be held responsible for any discrepancies after delivery is accepted.
  • Customers who wish to have their purchases left outside their home should note that KSFE shall not be held responsible for any damage or missing items after the delivery has been made.
  • Additional delivery charges may be applicable for bulk orders. A minimum of 3 to 5 working days lead time is required for bulk orders. KSFE reserves the right to determine delivery date and postpone customer’s orders accordingly.
  • Any discrepancies must be reported within 2 days upon delivery.
  • In situations of stock unavailability, a KSFE representative will be contacting you to make further arrangements. Should you decide not to wait for stocks to arrive or change the product, we will make a refund. KSFE reserves the right to proceed with the order accordingly.
  • If additional, wrong or damaged products are delivered, KSFE reserves the right to collect the products from customers, refund difference or supply the correct, short delivered item upon customer’s order.

3.2. Self-Collection 

  • You also can choose to pick up your Sales Order from our warehouse at the following address:

            No. 32 & 34, Jalan SS25/22, Taman Mayang,

            47301 Petaling Jaya,

            Selangor Darul Ehsan, Malaysia.

Please bring along the following items at the time of collection: 

  • Your NRIC
  • The confirmation email or Invoice from KSFE Online Store 
  • Collection can be done 2 to 3 working days later subject to stock availability. 
  • Operating from Monday to Friday: 8:45 AM - 05:45 PM 
  • *There will be no collection/delivery available on Saturday, Sundays & Public Holidays. 
  • However, if the Goods are not collected within 12 working days, a KSFE representative will contact you. If the Goods are still not collected within 12 working days from the notification call, KSFE may charge a small fee for storage and administration, at our discretion.KSFE reserve the rights not to entertain the collection or fulfill the Sales Order should the Goods remain uncollected for 2 months after your Sales Order unless prior approval has been granted from KSFE in written.  


4. Pricing 

  • Prices and availability of Goods are subject to change without notice. Errors will be corrected where discovered, and KSFE reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Sales Order has been submitted and whether or not the Sales Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Sales Order is cancelled, KSFE will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the terms set out in "Cancellations, Exchanges & Returns" below.
  • In the event of any price differentials between the on-line order billing and the final bill whether arising from substitutions, daily price changes, out-of-stock Products, special price, mispricing etc. KSFE reserves the right to adjust the final bill after the on-line bill is presented/conveyed to the Customer and such adjustment shall be final.  


5. Cancellations, Exchanges & Returns 

  • In accordance with the Consumer Protection (Fair Trading) Act, KSFE reserve the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that at the time of delivery the product was of satisfactory quality and otherwise complied with the terms of purchase.
  • In the event that the product delivered is defective or damaged, you may request for an exchange within 7 days from the date of Goods received, provided the following conditions are met but not limited to:
  • The product should be in its original condition with the guarantee card and the proof of purchase from KSFE.
  • In the event that repair or replacement is not reasonably possible or cannot be done within a reasonable period of time without significant inconvenience to the customer, the customer will be given a choice to keep the defective good and ask for a partial refund, or return the defective good and ask for a full refund. Please note that the amount of the full refund will take into account the good’s current state resulting from your usage.
  • To request for a return/exchange, please contact us to make prior arrangements. In the event of a return and refund, you are required to send the good down to us at the following address upon confirmation: No. 32 & 34, Jalan SS25/22, Taman Mayang, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia.
  • Refunds shall exclude delivery charges paid.
  • If the customer does not want the order anymore, there would be an order cancellation fee or restocking fees of 30% (stock item) and 50% (non-stocking item) subject to KSFE approval.
  • Please note the normal processing time for refund requests is 4 – 6 weeks from date of request. 


6. Product Warranty 

  • All Goods sold with the 1 (one) limited warranty issued and granted by the manufacturer or supplier. You hereby agree to look solely to such manufacturer or supplier for any claims related to such warranties. 


7. Indemnity 

  • If anyone brings a claim against the Company related to your access to or use of the Services, your violation of these Terms, or any Content posted, published, transmitted, or otherwise provided by you or on your behalf, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim. 


8. Limited of Liability 

  • These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Goods and performance of any services in relation thereto and there are no other warranties, conditions or terms that are binding on us except as expressly stated herein. Any warranty, condition or term concerning the Goods which might otherwise be implied or incorporated in these terms and conditions by statute, common law or otherwise is hereby expressly excluded. Notwithstanding the foregoing, nothing in these terms and conditions
  • excludes, restricts or modifies any condition, warranty, right or liability implied into these terms and conditions (including any condition, warranty, right or liability imposed by the Unfair Contracts Terms Act (Cap. 396)) where to do so is illegal or would render any provision hereof void; or
  • Shall limit or exclude any liability for death or personal injury caused by our negligence.
  • Subject to the foregoing, we shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability hereunder whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the price of the Goods paid by you to us. 


9. Product Display Images 

  • KSFE Online Store strives to display product images shown on the site as accurately as possible, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
  • Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product. 


10. Variation of Terms and Conditions 

  • KSFE reserves the right to amend/update the terms and conditions herein at its sole discretion without prior notice to the Customer. We advise Customers to visit and review the current Terms & Conditions and Privacy Policy that apply to your transactions and use of KSFE Online Store. If you do not agree to any of the terms, you agree that your sole and exclusive remedy is to discontinue using KSFE Online Store. 


11. Termination of Account 

  • KSFE, at our discretion reserves the right to refuse, suspend or terminate an account of any individual at any time without prior notice.  


12. Governing Law 

  • These terms and conditions shall be governed by the law of Malaysia. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Malaysia.


Sales Promotion Terms & Conditions 

1. Online Sales Promotions, Discounts and Gift Items 

  • Online promotions, discounts and gift items are not exchangeable and non-refundable. Promotions are subjected to stock availability.

2. Online Pricing 

  • All prices shown online are only valid online at the time shown.
  • KSFE reserves the right to vary or cancel any promotion(s) and/or make changes and amendments to these Terms and Conditions on an ongoing, ad-hoc basis as needed and as legally/ethically required, and as at any other time it deems fit or necessary without prior notice. In the event of any dispute, the decision of KSFE shall be final and conclusive. 


  • Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
  • To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. 
  • We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.